I work as a consultant and strategic partner in transformation and change, a field from which I have 20 years of experience in different roles and environments.
In several organizations I have facilitated self-organization and coordinated & coached cross-functional teams of change agents. I have worked with business development linked to customer experience (with customer journeys, service design and NPS as a method, and with lean) and to digitization. I thrive working in environments with a high degree of complexity and many perspectives to be taken into account where I help you see patterns, blindspots and detect leverage points for progress.
Facilitating strategic agility, collaborative sensemaking and organizational adaptability, I am a broker with an integrative approach to context, customers, corporate culture, strategy and structures for execution.