Connected Health: Getting to Person-centred care

Health care sector finds itself in a change process from the inside-out perspective where the specialist is the king to the outside-in perspective, with the patients in the centre. How do we reach it? We look at perspectives such as organisations, processes and culture, leadership, technology and of course the…

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Creating value from customer opinions – ProductTank

Den 20 april kommer jag att hålla ett inspirationstal på temat ”Learnings from working with customer experience and business development using NPS” i ProductTank, Foo Café, Media Evolution City. Jag ser fram emot det och inte minst att få höra Gustav Jonssons och Markus Norrgrens vinklingar på temat hur man skapar värde…

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